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Support & Guidance

Frequently Asked Questions

Clear answers to common questions about CareBidet, everyday use and support.

01

Getting Started

Understanding CareBidet and how it may fit into an existing care routine.

CareBidet is an automated in-bed toileting and hygiene system designed for people who require toileting care while in bed. Built-in sensors detect urine or stool and start an automated process that removes waste, washes the toileting area with warm water and completes the cycle with warm air drying.

CareBidet may be considered where a person receives substantial assistance with toileting and hygiene while in bed. This can include care at home, supported accommodation and residential care environments. Individual circumstances vary, so suitability should be considered in relation to positioning, the care routine, comfort and support needs.

No. CareBidet responds when urine or stool is detected, whether or not the person is able to recognise or communicate the need to toilet.

CareBidet does not normally require a dedicated CareBidet bed or mattress. The existing bed arrangement, positioning and available space should still be considered when determining whether the system can be used appropriately.

Not necessarily. Body positioning, movement, fit, comfort, the existing care routine and the surrounding care environment can all affect suitability. A supported trial can help determine how CareBidet fits into an individual's everyday care setting before making a longer-term decision.

02

Everyday Use

How CareBidet operates as part of a regular day or overnight care routine.

CareBidet uses built-in sensors to detect toileting events. When activated, the system automatically removes waste into a sealed waste tank, washes the toileting area with warm water and uses warm air to dry the area.

Once correctly set up and placed in automatic mode, CareBidet can respond automatically when urine or stool is detected. Carers remain responsible for appropriate setup, positioning, routine checks and equipment care.

CareBidet can form part of an overnight care routine where the individual and care setting are suitable. For people who currently require repeated night-time toileting assistance, a supported trial can be useful for seeing how the system works within their existing routine.

CareBidet is designed to support toileting and hygiene care, rather than remove the need for carers or other forms of assistance altogether. The amount and type of hands-on support required will vary between individuals and care environments.

Yes. CareBidet provides adjustable settings for washing and drying so that operation can be adapted for comfort and everyday use.

Waste is suctioned away and transferred through the system into a dedicated sealed waste tank. The tank is then emptied and cared for as part of the normal CareBidet cleaning routine.

03

Cleaning & Care

Routine cleaning, replacement items and looking after the system.

CareBidet requires regular care of the components that come into contact with the user or waste. The recommended cleaning process is explained during setup and training and is also covered in the CareBidet user information.

This depends on the frequency of use. Carers should check the system as part of the normal care routine and empty and clean the tank according to the operating instructions.

Some components and hygiene-related items may require routine replacement depending on use. WeissenBlu can provide information about the appropriate CareBidet accessories and replacement items.

If you experience an operational issue, contact WeissenBlu Support. Our team can help identify the appropriate next step and arrange service support where required.

04

Trial & Rental

Exploring CareBidet in a real care setting before choosing a longer-term pathway.

Supported CareBidet trials are available subject to location, suitability and service availability. The purpose of a trial is to see how CareBidet works within the person's actual care routine and environment.

The process may include an initial discussion, delivery and setup, user and carer guidance, and use of CareBidet within the agreed trial period. The exact arrangements are explained before the trial begins.

Yes. CareBidet rental options are available. Our team can explain current rental arrangements and help you consider whether trial, rental or purchase is the more appropriate pathway for your circumstances.

Yes. We welcome enquiries from residential aged care, supported accommodation, home care providers and other organisations interested in understanding how CareBidet may fit within their care environment.

05

Service & Support

Setup, practical guidance and help after CareBidet has been introduced.

CareBidet setup includes guidance on correct operation, positioning, routine care and the key steps carers need to understand before using the system.

Yes. CareBidet is intended to be used as part of a supported care routine, so the people involved in day-to-day use should understand how to operate and care for the system correctly.

On-site trials are currently prioritised in Sydney Metro. Enquiries from other locations are welcome and can be considered according to service availability.

You do not need to determine suitability before contacting us. Tell us a little about the current care situation and what you would like to explore. Our team can then help identify the most appropriate next step.

Need more information?

Talk with our team about CareBidet, a supported trial, rental options or ongoing support.