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Privacy Policy

1. Who we are / Contact us
Makswide Pty Ltd (ABN 75 632 742 575) trading as WeissenBlu Assistive (“we”, “us”, “our”) is committed to protecting the privacy of personal information provided to us, or collected by us, when you interact with us.
If you have questions about privacy or this policy, contact:

  • Email: privacy@weissenblu.com.au
  • Phone: 1300 297 752
  • Address: Suite1 / 141 Peats Ferry Rd, Hornsby NSW 2077  Australia

2. Key definitions

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive information is a subset of personal information that receives higher protection and includes, for example, health information.

3. The information we collect
The types of personal information we may collect include:

  • Identity data: name (and, where relevant, age or date of birth).
  • Contact data: phone number, email address, postal address.
  • Organisation data: organisation/provider name, role/title (if provided).
  • Enquiry & support data: enquiry content, notes and communications with you.
  • Transaction & service data (if applicable): purchase/rental/trial records, delivery details, invoices and service history.
  • Technical & usage data: IP address, device/browser information, website usage data, cookies/analytics data (where used).
  • Marketing preferences: your preferences for receiving marketing and your communication preferences (if you opt in).

4. Sensitive information

We try to avoid collecting sensitive information through general website enquiries. Please do not include sensitive information (such as health information) in web form message fields.
Where we do collect sensitive information, we will only do so where permitted by law, including:

  • with your consent;
  • where reasonably necessary for the primary purpose of providing our products/services to you;
  • for directly related secondary purposes (where permitted);
  • in emergencies where there is a serious threat to life, health or safety and it is impracticable to obtain consent; or
  • where required or authorised by law.
    Examples (if applicable): NDIS participant number where included in communications with a payor/plan manager/NDIA; and any health information you choose to share relevant to suitability, trial or support.

5. How we collect personal information
We collect personal information in various ways, including when you:

  • contact us via website forms, email, phone, or in person;
  • request a demo/trial/quote or support;
  • place an order or enter a rental/trial arrangement (if applicable);
  • interact with our website via cookies/analytics (where used);

6. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information to:

  • respond to enquiries and communicate with you;
  • arrange and deliver demos/trials/quotes and provide customer support;
  • dispatch/deliver products and manage accounts, invoicing and billing (if applicable);
  • maintain internal records and improve our services;
  • conduct analytics and website improvement (where used);
  • send marketing communications only where you have opted in or where otherwise permitted by law, and always provide an unsubscribe option;
  • comply with legal obligations and manage disputes.

7. Disclosures to third parties
We may disclose personal information to third parties where reasonably necessary, including:

  • your nominated support contacts (where you request);
  • allied health professionals or providers involved in your care (where relevant and authorised);
  • payors/plan managers or the NDIA (where applicable);
  • employees, contractors and service partners supporting operations;
  • IT, cloud, data storage, web hosting, and security providers;
  • delivery/logistics providers;
  • professional advisers (lawyers, accountants), insurers and brokers;
  • payment processors (note: we do not store your full payment card details if processed by a third-party processor);
  • regulators, courts, tribunals and law enforcement where required or authorised by law;
  • anyone involved in a merger, acquisition or transfer of business/assets (subject to confidentiality).

8. reCAPTCHA
We may use Google reCAPTCHA to protect our forms from spam and automated abuse.

9. Overseas disclosure
We primarily store information in [Australia]. However, some third-party providers may store, transfer or access personal information outside Australia. We will take reasonable steps to ensure overseas disclosures are handled in accordance with the Australian Privacy Principles.
Countries eg;  Philippines,United States, Singapore]

10. Your rights and choices

  • Choice: You do not have to provide personal information, but it may affect our ability to respond or provide services.
  • Direct marketing: You can unsubscribe at any time using the link provided or by contacting us.
  • Access & correction: You may request access to or correction of your personal information. In some cases, we may be permitted by law to refuse access/correction; if so, we will explain why and how you can complain.
  • Complaints: If you have a complaint, contact us and we will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
While we take security seriously, no method of transmission over the Internet is completely secure, and you transmit information at your own risk.

12. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

13. Updates
We may update this Privacy Policy from time to time by publishing the updated version on our website.
Last updated: [20-01-2026]

14. Contact
Makswide Pty Ltd (trading as WeissenBlu Assistive)
Email: [privacy@weissenblu.com.au]


3) Notice Privacy collection notice (Enquiries)

We collect your name, contact details, email address, (if provided) organisation/title, and enquiry content to respond to your enquiry and provide support. If you don’t provide required information, we may be unable to respond. We may disclose information to service providers (IT, hosting, email/CRM, security) and some may process/store information outside Australia. See our Privacy Policy for access/correction and complaints.
Privacy Policy: [/privacy-policy] · Collection Notice: [/privacy-collection-notice] ·    Contact: [privacy@weissenblu.com.au]